ZERONA Return & Refund Policy
At ZERONA, your satisfaction is our top priority. We strive to bring you premium quality products with a luxurious experience. However, if something doesn’t meet your expectations, we’re here to help.
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Easy Returns Within 7 Days
You can raise a return request within 7 days of delivery under the following conditions:
You received a damaged, defective, or incorrect product
The item is unused, in original packaging, with all tags and seals intact
> Note: Due to hygiene reasons, certain beauty and personal care products are non-returnable unless damaged or defective.
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Return Eligibility
Returns are only accepted if:
The product is returned in its original condition and packaging
A valid reason and photographic/video proof is provided at the time of request
The return request is made within the return window (7 days)
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Non-Returnable Products
Items marked as Final Sale
Used or opened cosmetics and personal care products
Free gifts or promotional items
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Refund Process
Once your return is approved and picked up, we will:
Initiate a refund to your original payment method within 5-7 business days
ZERONA Return & Refund Policy
At ZERONA, your satisfaction is our top priority. We strive to bring you premium quality products with a luxurious experience. However, if something doesn’t meet your expectations, we’re here to help.
---
Easy Returns Within 7 Days
You can raise a return request within 7 days of delivery under the following conditions:
You received a damaged, defective, or incorrect product
The item is unused, in original packaging, with all tags and seals intact
> Note: Due to hygiene reasons, certain beauty and personal care products are non-returnable unless damaged or defective.
---
Return Eligibility
Returns are only accepted if:
The product is returned in its original condition and packaging
A valid reason and photographic/video proof is provided at the time of request
The return request is made within the return window (7 days)
---
Non-Returnable Products
Items marked as Final Sale
Used or opened cosmetics and personal care products
Free gifts or promotional items
---
Refund Process
Once your return is approved and picked up, we will:
Initiate a refund to
your original payment method within 5-7 business days
